WhatsApp Business is the alternate texting app from the most popular global messaging app whatsApp Messenger. It is like a simple tool that meet the needs of small business to talk to their customers. It helps business owner to communicate more efficiently with their customers and present their product and services to customers.
In your WhatsApp Business you can set up greeting messages, so that it automatically greet new customers when they message you. Also setup an away message, when you are unavailable. Through the away message you can inform your customers that, right now you are not available and cannot immediately respond to them.
WhatsApp Business is different from whatsApp Messenger in some short of features. In addition to the features available in WhatsApp Messenger, it has certain in-built tools that require for business oriented communication. You can expand your business through WhatsApp Business and communicate with anyone in the world vertually. WhatsApp Business contains various other features that help vendors to manage their customer without any trouble and help to grow their business. The tools offered by WhatsApp that includes greeting messages and away messages.
If you are running a small business, it is important to reply the customers messages on. Otherwise, delayed response may impact the image of your business. But for small business it is difficult to always respond to the customers on time. To make it easier for you to respond to your customers, you can use the feature of greeting message and away message on WhatsApp Business.
What is Greeting Message Feature
When you set up the greeting message feature in your WhatsApp business, when any customer they message you for the first time or message after a long break, one greeting message will send to them automatically. This feature allows your customers to feel welcomed, without you having to reply to the each message immediately.
How to Set up WhatsApp Greeting Message
- To set up greetings message, open WhatsApp Business app on your phone and click on the three dots menu present at the top right corner.
- After that select the “Settings”option and click on it.
- In setting click on “Business tools” and then click on “Greeting message”.
- Toggle on the “Send greeting message”option.
- You can customise the greeting message by clicking on the edit button.
- Based on your preference, you can also select the recipients and tap on “Save”.
What is Away Message Feature
Another helpful tool by WhatsApp business is the Away message. Away message can help to inform your customers that you are currently unavailable to respond when you are unble to reply them. You can enabled this feature in your non-working hours, so that your customers will understand that, they will have to wait little longer to get a response from you.
How to set up WhatsApp away message
- To setup away message, first open WhatsApp Business app on your phone and click on the three dots menu present on the top right corner.
- After that click on “Settings”to open it and select the option “Business tools”
- In business tool select the option “Away message” by clicking on it and toggle on the “Send away message”.
- As per your business, you can customise the away message and change the schedule to match your non-working hours.
- Like greeting message, you can also choose the recipients for away messages
