WhatsApp Business is the alternate texting app from the most popular global messaging app whatsApp Messenger . It is like a simple tool that meet the needs of small business to talk to their customers. It helps business owner to communicate more efficiently with their customers and present their product and services to customers.
WhatsApp Business is different from whatsApp Messenger in some short of features. In addition to the features available in WhatsApp Messenger, it has certain in-built tools that require for business oriented communication.
You can expand your business through WhatsApp Business and communicate with anyone in the world vertually. WhatsApp Business contains various other features that help vendors to manage their customer without any trouble and help to grow their business. You can use WhatsApp Messenger and WhatsApp Business in same phone but you have to register them with separate numbers.
Features
1. Business Profile
You have to create a business profile in WhatsApp Business and it help your customers to find your valuable information related your business. WhatsApp messenger users needs privacy while in WhatsApp Business visibility is crucial but with security. You have to display information related to your business like your shop location, email ID, your website URL, mobile number and also description of your business and promotional details. Also it let you add images, videos and documents. These information helps customer to find your business online and in person as well.
2. Automated Business message tools
You can setup automated message to your customer to make sure your potential customers get acknowledgement even when you are away. If you are running any business ,it is not possible you to always stay online and stay active on whatsApp Business. So, for that you can use this features and be more responsive to your customer. You can acknowledge your regular customer when you are away or offline by using away message. You can create templated message to notify your customer.
3. Quick Replies
If you are a business owner you have to repeat the same message to every new customer and also this is the important part of interacting with your customer as a vendor. You can use this quick reply feature of whatsApp Business. Quick reply let you save repetitive message and whenever you need you can send them instantly.
4. Labels
As a vendor you have to deal with multiple parties. You have to communicate with them to runs your business smoothly. But sometimes it can be difficult to find right chat when you are having a long list of chats and you don’t have time to search the right party. You can use this label feature and use color code to your chats. Visually these labels can help you to identify the different chats and you can easily search the right chats.
5. Create catalog
You can also promote your business, your product or services with the help of catalog. That catalog you can display on your profile. You can promote up to 500 products or services with catalog. You can use the catalog links to share on different social media platforms to expand and discover your business.
6. Added in built security
WhatsApp Business verifies your account after registration. When the customer opt-in to receive your message, this verification ensure customer to your identity. WhatsApp offers security by default and that security features end-to-end encryption and 2 factor authentication keep both the consumer and business safe. Each message has unique and encrypted so only sender and recipient can read the content.
| App Name | WhatsApp Business |
|---|---|
| Updated | February 3, 2022 |
| Current Version | 2.22.3.77 |
| Requires Android | 4.1 and up |
| Size | Varies with device |
| Offered By | WhatsApp LLC |
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