Are you getting stressed over a wrong e-challan? If the vehicle is yours, the number is yours but you don’t know whether you have violated traffic rules or not. You haven’t driven the vehicle, but the e-challan message came to your mobile, and you were shocked. If you have not done anything wrong, then why pay the fine?
If you haven’t driven the vehicle, but the e-challan message came to your mobile, then such a challan may come due to a camera error, an error in the vehicle number or incorrect information. But don’t be afraid, don’t be in a hurry to pay the money. From filing a complaint on the government portal to pleading your case in a virtual court, there are all the provisions. So how do you check the authenticity of the challan? Where to file a complaint? And what evidence will give you assurance? Go through this article to know details.
What to Do if you Received Wrong Traffic Challan in your Name?
So, if you receive an e-challan in your name, don’t panic, and don’t ignore it. First, verify the information, if there is any mistake, file a complaint with evidence, and if necessary, seek legal help. Remember, it is everyone’s responsibility to be aware of your rights and follow traffic rules.
Check the Authenticity of E-challans Before Paying the Money
Violating traffic rules no longer requires you to be stopped on the road and fined. E-challans are issued based on the vehicle number plate, based on the cameras installed on the road or the traffic police report. However, it cannot be said that all challans are correct. Sometimes, due to wrong vehicle number plate, wrong photo or mistake in location, the vehicle owner gets a challan even though the rules have not been broken. In such a situation, it is important to quickly check the authenticity of the challan before paying the money.
Check the Details of E-challans on Official Portal
The first step to get rid of a wrong challan is to check its complete details. Go to the official e-challan portal of the Ministry of Road Transport and Highways and check the record using the challan number, vehicle number or driving license. Check the date, place of the challan, fine amount and details related to the violation carefully. If the photo shows another vehicle or there is an error in the details given, do not forget to keep a screenshot of them.
Filled Complaint with Evidence
If you find any mistake in the challan, you also have the option to file a complaint. You can raise your issue through the ‘Raise Grievance’ option available on the official e-challan portal. For this, you will have to provide the challan number, vehicle or driving license number and necessary details. Write clearly where the mistake is in the challan and upload relevant photos or documents. However, keep in mind that the complaint process may not be the same for all states.
It is not enough to just make a complaint, concrete evidence is needed. If the wrong vehicle is shown in the challan, then submit a photo of your vehicle and the ARC record. If your vehicle was not present on the date or place given in the challan, then you can provide toll receipts, parking receipts or other relevant records available. The more clear and relevant evidence you provide, the easier it will be to verify your complaint.
Seek Legal Help
If the problem is not resolved even after filing an online complaint, then the next step is the virtual court. If the challan case has gone to the virtual court, you can check the status of the case on its official website by entering the challan or vehicle number. If necessary, you can present your side there as per the prescribed procedure. However, if the challan has already gone to the legal process, it is important to take steps as per the instructions without ignoring it.
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